1. **State the problem:** Calculate the reimbursement amount for passenger #1 whose baggage was delayed for 3 hours and ticket price is 220. 2. **Identify the correct reimbursement policy:** For baggage delayed 0-5 hours, reimbursement is 5% of the ticket price. 3. **Write the formula:** $$\text{Reimbursement} = \text{Ticket Price} \times \text{Percentage}\n$$ 4. **Calculate the reimbursement:** $$\text{Reimbursement} = 220 \times 0.05 = 11$$ 5. **Interpretation:** Passenger #1 should receive 11 as reimbursement for the delayed baggage. This completes the solution for the first question.