1. **State the problem:** Zahra's EMSAT score was 820 initially, and it increased by 20% in her second attempt. We need to find her new EMSAT score. 2. **Formula used:** To calculate the new score after a percentage increase, use: $$\text{New Score} = \text{Original Score} + \left(\frac{\text{Percentage Increase}}{100} \times \text{Original Score}\right)$$ 3. **Apply the values:** $$\text{New Score} = 820 + \left(\frac{20}{100} \times 820\right)$$ 4. **Calculate the increase:** $$\frac{20}{100} \times 820 = 0.20 \times 820 = 164$$ 5. **Add the increase to the original score:** $$820 + 164 = 984$$ 6. **Final answer:** Zahra's new EMSAT score is **984**.